To start a return click the link "Return Recent Order" found at the bottom of the website (under customer service). 

*ORDERS PLACE IN NOVEMBER & DECEMBER WILL HAVE AN EXTENDED RETURN/ EXCHANGE WINDOW - RETURNS/ EXCHANGES MUST BE DONE BEFORE JANUARY 31, 2021*

What items are returnable? 

  • Within 14 days from the date of purchase
  • We do not accept products that have been worn, altered, or washed. 
  • All swimwear returned must be in new and unused condition with sanitary strips in place. 
  • All returns must be in the original packaging with all tags attached.
  •  All items purchased on sale or as pre-order are final sale and cannot be returned or exchanged.

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  •  All items purchased on sale or as pre-order are final sale and cannot be returned or exchanged.

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, please send us an email at info(at)kaariswim.com.